Snacks giant enterprises hundred million zi international and Orange Business Services to the global operating system overall migration to digital platforms

Snacks giant'Hundred million international with AIDSOrange Business ServicesHand in handThe global operating system overall migration to digital platforms

• Million zi international to transform traditional infrastructure for the digital platform, achieve global interconnected and collaboration
• With the aid of data analysis and artificial intelligence technology, improving customer experience and meet the needs of different employees on the job

Orange Business Services announced today are using digital collaboration platform based on Microsoft Teams, for snacks giant enterprises hundred million zi international comprehensive transformation.Million parts of zi international's snack brand cadbury, Chips Ahoy!, Oreo and Ritz's operating system will be unified to global collaboration platform.

Orange Business Services Microsoft Teams will be responsible for the management platform, and large-scale improvement zi international office, factory, warehouse, and communication and cooperation between the customer service center agent, covering about 80 countries and regions of the 80000 employees.This time transformation will eliminate all the traditional PBX telephone systems, and Orange will take over hundred million zi international point-to-point communication platform around the world, including markets such as China, India, the Middle East and Russia to provide unique voice function.Through flexible embedded cloud tools, million zi will expand its international platform to expand new markets.

Comprehensive digital transformation was completed in 2022, is expected to see significant results, including the cost optimization, more simple, and has the cloudy choreography to manage digital ecosystem of suppliers, and realization of the voice conversion is a new digital innovation platform.

Million zi international global digital senior director at workplace Jyotin Shah said: "hundred million zi international global business entities operating and work at home employees will work through a whole new virtual space comprehensive one to connect. Either Oreo or Chips Ahoy!, we will be able to easily between each brand in the sharing of digital resources, communicate with each other, inspire innovation, and promote cooperation. Although snack industry is facing the challenge of global supply chains, zi international is to grasp the opportunities, continue to go forward."

Comprehensive innovation together

Orange Business Services to provide not only is the Microsoft Teams solution, also combined with the ability of digital ecosystem partners, to provide reliable voice and video solutions, for easy zi international speed operating efficiency.Million zi international platform for the customer service center will use the global network of Orange, and application of advanced data analysis, automation and artificial intelligence technology, strengthen the business development, such as human resources, paid, and customer service, to improve the customer experience and provide more in-depth analysis of the business.

At the same time, the combination of technology allow billion zi international achieve 360 - degree comprehensive monitoring of its global operations.With the advanced analysis and monitoring function, Orange can identify potential factors interfere with the operation, and proactive maintenance problems.In addition, self-service platform can provide more transparent and high-quality seamless communication experience.

Orange Business Services americas, senior vice President Rob Willcock, said: "zi international are employees, made a thorough mass digital process and system transformation, in order to create a modern global Business. Only have international scale at the same time, the Microsoft point-to-point service Teams and professional knowledge of Orange Business Services can help them achieve this goal. At the same time, zi international is critical for us, we are hand in hand to develop many innovative Services and will be launched in the future. We are support zi international transformation at the same time, is also ready to reshape the snack industry."